Showcasing Our Revenue Protection Solution for the Mobile Ecosystem
ALPS is integrated into OEM manufacturing processes, securing a device at its very core, so protection is in place from the moment it is built and is operational throughout its lifecycle. ALPS provides the ability to:
Remotely unlock (and lock) devices
Manually unlocking a device after purchase can be a cumbersome, tedious, confusing and error-prone process for both the customer and the retailer. Often the user experience is poor and, for retailers and operators, the cost of care is high as it can take up to 2 hours to unlock a device on a network.
However, with ALPS, providers can unlock devices remotely and securely. Using Trustonic’s embedded technology, devices can be locked at the point of manufacture and remotely unlocked only when they’re legitimately sold. Unlocking can be done quickly and automatically, without any customer interaction and, if necessary, the device can be remotely locked again later in its lifecycle.
Secure the supply chain
Devices are stolen at every point of the supply chain, whether in transit from the manufacturer to the warehouse to the retailer, or from retail stores, often by “insiders”. Manual unlock codes are easily circumvented, allowing stolen devices to be sold and reused. And, because of the high value of devices, sophisticated, organised crime is behind some of the larger-scale theft. The cost to the industry is considerable, with OEMs, MNOs and retailers all bearing the impact.
ALPS secures the supply chain at every point by enabling OEMs to lock their devices before they leave the factory, and unlock them only when they’re sold and activated in-store. A locked device is worthless to criminals as it can be unlocked only using a secure process defined by the MNO; it cannot be unlocked by illegitimate means. This removes the incentive to steal devices since a locked device cannot be used on another network, even if it’s shipped to a country that does not subscribe to the GSMA’s blacklist.
Enforce financing and leasing terms
The credit rejection rates associated with device financing are high; in some cases, as much as 80%. This is an issue, regardless of whether a device is sold through a subsidy or lease plan because, if a customer defaults on their payments or abuses the terms of their plan, the provider bears the cost. For example, if a customer buys a device, turns on WIFI-only and never uses the network, the provider cannot recoup their subsidy.
ALPS provides MNOs with the ability to lock a device for non-payment or for infringing the terms of a contract. Because the device acts as a physical asset, this provides MNOs with the opportunity to alter their financing parameters and expand their customer base to engage with customers that they may not have before, resulting in potentially higher revenue.
Regulate companion device terms
The ability to enforce the terms of a contract enables MNOs to offer new types of plans; for example, with “share everything” plans, multiple devices and lines can be purchased together, with data, minutes, and SMS all shared across them. However, should the subscriber default on payments, the MNO can remotely lock all the devices associated with the plan since all are subsidised and subject to the same terms. Similarly, third parties offering devices as incentives can enforce the terms of their contracts.
Prevent warranty and insurance fraud
Warranty fraud occurs when a company’s defective product replacement policy is exploited. For example, a customer purchases a device online then claims it is defective and demands a replacement under warranty. However, on receiving the replacement, the customer fails to return the original device (which may, of course, not be defective). For this reason, many MNOs and retailers are reluctant to offer “forward replacement” where customers are never left without a device, insisting instead that a device is returned before a new one can be issued.
With ALPS, customers can be supplied with a locked replacement device, which cannot be used until a SIM is inserted. This triggers the remote unlocking of the new device, while simultaneously locking the original device, meaning that only one device is ever unlocked at a time. This protects the asset and ensures customers follow the prescribed replacement process.
This solution can also be used by third-party companies who handle warranty replacements on behalf of MNOs, providing them with the ability to lock these devices.
Enforce device recall
Occasionally, devices need to be recalled by the manufacturer, but this can be difficult to enforce. This can be especially problematic when a regulatory body legislates that a device it considers unsafe must stop being used, when there is no way of enforcing this.
ALPS provides OEMs with the technical ability to enforce a recall policy by remotely locking a device, thus rendering it unusable. ALPS can also be used to inform customers about a recall; for example, by displaying information on the device together with a customer care contact number.
ALPS is trusted by some of the largest operators and has been implemented on tens of millions of devices. It’s also why ALPS was named Telecoms Fraud Prevention winner at Cyber Defense Global Awards 2019. For more information about our Asset Lifecycle Protection Service (ALPS) visit our solution page.