One Platform, Multiple Use Cases – Protecting revenue throughout the device lifecycle

Increase ARPU and improve financial performance by slashing smartphone fraud, theft and trafficking across the device portfolio.

ALPS is a mobile operator-focused platform designed to stop profit erosion stemming from smartphone fraud, device trafficking, sold but not activated, and activated but not used exploits. By leveraging best in class hardware-backed security, Trustonic’s security approach is not susceptible to common software-based attacks or device re-flashing. ALPS integrates right into the manufacturing process so devices are protected from the moment they are built and all the way through their lifecycle. ALPS secures the device at a fundamental level giving MNOs & MVNOs a secure communication path to control the device’s modem in order to allow or restrict device communications. ALPS is trusted by some of the largest MNOs around the world and has been implemented at scale on millions of devices.

Billion Dollar Issue - Theft, fraud, trafficking & sold-but-not-activated devices

Billion Dollar Issue - Theft, fraud, trafficking & sold-but-not-activated devices

With theft and fraud ranging from 5% to 25% of device shipments and operators reporting a 200% YOY increase in armed robberies at retail stores, employees, customers, brand reputation and profit are suffering. The problem is costing the industry billions of dollars in lost revenues every year.

Existing manual unlock codes are easy to overcome, expensive to administer and are a poor experience for subscribers. Point software solutions and OEM-specific remedies are not scalable across evolving device ranges and are easily defeated by determined criminals.

The Solution - Device & app protection combined with unique integration into the smartphone manufacturing ecosystem

The Solution - Device & app protection combined with unique integration into the smartphone manufacturing ecosystem

Asset Lifecycle Protection Service™ (ALPS) from Trustonic is a platform designed to give mobile operators complete control over the remote lock and unlock process. MNOs and MVNOs can now minimize smartphone theft, fraud and trafficking, allowing them to safeguard their device investments, protect revenue and drive additional profit contribution.

Keys Benefits for Mobile Network Operators

ALPS helps operators to solve a range of challenges by enabling secure remote device lock & unlock. The platform enables the process through a proven and scalable OEM integration during manufacture, enabling protection for use cases such as:

  • Remote SIM Unlock

    Customer device unlock

    When the customer completes their contract and requests to unlock their device, with a simple, user-friendly and secure application installed at production.

  • Supply Chain

    Supply chain security

    Protecting devices by locking them at the moment they are produced makes them worthless if stolen. This safeguards every stage of the supply chain and every participant involved, with the device being unlocked automatically during activation.

  • Device Financing (Subsidy Lock)

    Protecting subsidized and financed devices

    Preventing the use and resale of devices if installment payments are not made. Once a subsidized plan is paid in full the subscriber can request unlock.

  • Device Leasing

    Protecting leased devices

    Preventing the resale of leased devices before their lease terms are complete. Additionally, when a lease agreement ends devices can be locked if not returned.

  • Companion Devices

    Companion device protection

    Protect companion devices like tablets, wearables and multi-device family bundles that are often used as incentives. If the subscriber stops paying the plan, the main device and all companion devices can be simultaneously locked.

  • Warranty Fraud Prevention

    Warranty and insurance fraud prevention

    Enabling devices to be locked once a warranty or insurance claim has been made by the customer, removing the incentive to fraudulently sell the device.

  • Device Recall & Insurance

    Device recall

    For consumer safety, devices are sometimes recalled. The ability to lock devices prevents continued use or re-sale after the recall has been issued.

Proven Experience – Deployed by some of the world’s largest and most innovative operators

Proven Experience – Deployed by some of the world’s largest and most innovative operators

Developed in collaboration with some of the largest operators in North America, ALPS is now available globally. The service can be deployed and scaled rapidly across device ranges spanning multiple OEMs.

  • Asset investment protection
  • Fast time-to-market
  • Operational efficiency
  • Innovate & differentiate with new services
Built For – Leaders who want to maximize ARPU, minimize SBNA and increase profit

Built For – Leaders who want to maximize ARPU, minimize SBNA and increase profit

  • CFO – Stem revenue loss, stabilize CPGA, reduce CARE costs, enable new revenue streams and maximize EBITDA
  • Product Marketing – Improve the customer experience, protect margins and maximise ARPU
  • Revenue Assurance – Curtail revenue loss from subsidized, financed and leased device estates
  • Security, Fraud and Compliance teams – Deter theft and crime throughout the supply chain and across the device lifecycle, maintain IMEI integrity
  • IT teams – Integrate into existing business systems and deploy flexible rules-based lock/unlock processes with seamless UX
Asset Lifecycle Protection Service

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Improve subscriber experience and reduce CARE costs - ALPS mobile device security solution

ALPS mobile device security solution addresses:

  • Activation fraud
  • Sold but not activated (SBNA)
  • Activated but not used (ABNU)
  • IMEI spoofing
  • Warranty fraud
  • Trafficking
  • CARE costs
  • Supply chain & retail theft
  • ARPU decline
  • EBITDA risk
  • Revenue protection
  • Device security
  • Subscriber fraud
Trustonic for Telecom