Device financing – reducing risk profiles
As smartphones become increasingly expensive, financing plans are common. Mobile operators want to attract and retain new subscribers. However, up to 70% of customer applications for postpay contracts are rejected because their credit risk is deemed to be too high. Trustonic’s Telecoms Platform helps mobile operators reduce the risk of bad debt and missed customer payments, allowing them to accept more customers.
Unlike conventional tools and processes, Trustonic’s platform delivers control and flexibility, on a per-smartphone basis. This means that mobile operators can communicate with customers to remind them to pay their bills as well as remotely lock their customer’s smartphone, or reduce its functionality. This could be switching on or off WiFi, applications, bluetooth or even voice calls.
This approach is proven to gently ‘nudge’ postpay customers into paying outstanding bills – delinquency rates are estimated at 15% globally and can be up to 40% in some markets. With this level of non-bill payment, our solution can lift revenue significantly and aid customer retention. With Trustonic, mobile operators can curate their own policies at any time, lowering their overall customer risk profile and accepting and retaining more customers.
Credit rejection rate for postpay contracts up to 70%