MNOs – managing revenue assurance for financial growth
Mobile operators face mounting pressures on revenue and margins. The global pandemic has seen retail operations disrupted, consumers defaulting on payments, non-existent customer acquisition, and surging fraud. All this has compounded already squeezed margins.
In parallel, they are managing increasing investment in 5G rollouts as well as balancing a complex regulatory environment. Mobile devices are also increasingly valuable, driving the need for subsidies and funding, and making the devices themselves even more appealing for theft and fraudulent activity.